Terms & Conditions

Welcome to Zoerene!
By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully before using our site or services.

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1. General

• These Terms apply to all visitors, customers, and users of our website.

• We reserve the right to update or change these Terms at any time without prior notice.

2. Products & Services

• We sell physical and digital products.

• Product descriptions and images are provided to help you make an informed purchase, but slight variations in color, texture, or appearance may occur.

3. Pricing & Payment

• All prices are listed in Philippine Pesos (PHP).

• We accept payments through available methods listed at checkout.

• Prices are subject to change without notice, but confirmed orders will not be affected.

4. Digital Products

• All digital product sales are final and non-refundable once the file has been delivered.

• Digital items are for personal use only, unless a commercial license is clearly stated.

5. Physical Products

• Please review our Shipping Policy for processing and delivery timelines.

• Preloved or handmade items may have slight imperfections, which are part of their unique charm.

6. Returns & Refunds

• Returns are accepted only for defective or damaged physical products, reported within 48 hours of receipt.

• Digital products cannot be returned or exchanged.

• See our Refund Policy for more details.

7. Intellectual Property

• All content on this site (products, designs, images, text) is owned by Zoerene Crafts and protected by copyright laws.

• You may not reproduce, distribute, or resell our products without permission.

8. Limitation of Liability

• We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

• For physical goods, our liability is limited to the purchase price of the item.

9. Governing Law

• These Terms are governed by the laws of the Republic of the Philippines.