Shipping Policy
Thank you for shopping at Zoerene.
We aim to get your orders to you quickly and safely. This policy covers how we handle shipping for our physical products within the Philippines.
Processing Time
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Digital Products – Available for instant download after payment confirmation. You will receive a download link via email and/or your account page.
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Physical Products – Orders are processed within 2–5 business days after payment is confirmed. This does not include weekends and public holidays.
Shipping Rates & Courier
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Flat rate shipping via trusted local couriers (e.g., J&T Express, LBC, Flash Express).
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Shipping fee will be shown at checkout.
Estimated Delivery Time (after processing)
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Metro Manila: 2–4 business days
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Provincial areas: 4–7 business days
Order Tracking
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Once shipped, you will receive a tracking number via email or SMS so you can monitor your delivery.
Delays & Issues
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Delivery times are estimates and may be affected by weather, courier delays, or peak season volume.
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We are not responsible for delays caused by the courier or incorrect shipping details provided by the customer.
Lost or Damaged Packages
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If your order arrives damaged, contact us within 48 hours with photos of the packaging and item.
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If your package is lost in transit, we will coordinate with the courier to investigate and assist with a resolution.